Yobi is an AI-powered business communication platform designed to unify customer interactions, simplify CRM workflows, and enhance team collaboration. Targeted at startups and small to mid-sized enterprises (SMEs), Yobi aims to be a one-stop solution for managing multi-channel communications and customer relationships with the help of advanced AI technologies.
Yobi’s functionality is built on a modern, cloud-native architecture optimized for performance, scalability, and AI integration:
1. Frontend
- React.js / Next.js: Enables dynamic, responsive user interfaces and fast-loading SPAs for desktop and mobile.
- Flutter: Used for cross-platform mobile applications across iOS and Android.
2. Backend
- Node.js / Express.js: Powers real-time messaging APIs and RESTful endpoints.
- Python (FastAPI / Flask): Used for AI/NLP microservices, including transcription, summarization, and sentiment analysis.
- Redis / RabbitMQ: For message queueing and real-time communication delivery.
3. AI & Natural Language Processing
- OpenAI GPT-4: Integrated for conversation intelligence, AI-generated responses, and tone analysis.
- Whisper (OpenAI): For voice transcription and multilingual speech-to-text processing.
- Sentiment Analysis Engines: Custom-trained models for detecting customer emotion in real-time.
- Voice AI & Tone Matching: Uses acoustic analysis and intent modeling to detect speaker tone and suggest adaptive responses.
4. Database & Storage
- PostgreSQL: For structured user and CRM data.
- MongoDB: For unstructured communication data like chat histories and AI transcripts.
- Amazon S3: For secure voice recording and media file storage.
Cloud Hosting and Deployment
Yobi is hosted on Amazon Web Services (AWS), leveraging a variety of managed services to ensure global uptime, scalability, and compliance:
| AWS Service | Purpose |
|---|---|
| Amazon EC2 / ECS / Lambda | For compute-intensive microservices and AI workloads. |
| Amazon RDS (PostgreSQL) | Structured database for transactional data. |
| Amazon S3 | Storage of voice, images, and documents. |
| Amazon CloudFront | CDN for fast global delivery of media and static assets. |
| Amazon Route 53 | DNS and traffic routing. |
| Amazon Cognito / IAM | Secure authentication, role-based access control. |
| Amazon Translate & Polly (optional) | For multi-language support and text-to-speech features. |
Key Offerings of Yobi
Yobi integrates AI, omnichannel messaging, and CRM in a streamlined platform. Its key offerings include:
Omnichannel Messaging Hub
- Integrates SMS, iMessage, Facebook Messenger, Instagram, WhatsApp, Slack, and email into a single unified inbox.
- Enables seamless switching between channels without losing context.
AI Voice Assistant & Call Transcription
- Records and transcribes calls in real-time using Whisper AI.
- Provides AI-generated call summaries, highlights, and action items.
- Detects tone, urgency, and intent from voice conversations.
Conversation Intelligence
- AI models generate response suggestions, highlight customer sentiment, and provide follow-up recommendations.
- Real-time conversation scoring and coaching for sales and support teams.
CRM Capabilities
- Built-in lightweight CRM to manage contacts, track interactions, and set reminders or follow-ups.
- Integrates with Salesforce, HubSpot, and other external CRMs via API.
Team Collaboration Tools
- Shared inboxes, internal comments, tagging, and assignments for better team alignment.
- Custom role permissions and audit trails for larger teams.
Multilingual Support
- Translates customer conversations in real-time across supported languages.
- AI summaries are localized for global teams.
Mobile and Desktop Apps
- Native mobile apps (iOS/Android via Flutter).
- Web dashboard with full functionality and responsive layout.
Yobi is redefining how teams manage customer communications by integrating AI, CRM, and omnichannel messaging into a singular platform. With cloud-native hosting on AWS, integration of cutting-edge AI tools like GPT-4 and Whisper, and strong focus on real-time collaboration, Yobi is a forward-looking tool for modern customer engagement.