‘Yobi’ multi-channel communications and customer relationships with AI agent.

Yobi is an AI-powered business communication platform designed to unify customer interactions, simplify CRM workflows, and enhance team collaboration. Targeted at startups and small to mid-sized enterprises (SMEs), Yobi aims to be a one-stop solution for managing multi-channel communications and customer relationships with the help of advanced AI technologies.

Yobi’s functionality is built on a modern, cloud-native architecture optimized for performance, scalability, and AI integration:

1. Frontend

  • React.js / Next.js: Enables dynamic, responsive user interfaces and fast-loading SPAs for desktop and mobile.
  • Flutter: Used for cross-platform mobile applications across iOS and Android.

2. Backend

  • Node.js / Express.js: Powers real-time messaging APIs and RESTful endpoints.
  • Python (FastAPI / Flask): Used for AI/NLP microservices, including transcription, summarization, and sentiment analysis.
  • Redis / RabbitMQ: For message queueing and real-time communication delivery.

3. AI & Natural Language Processing

  • OpenAI GPT-4: Integrated for conversation intelligence, AI-generated responses, and tone analysis.
  • Whisper (OpenAI): For voice transcription and multilingual speech-to-text processing.
  • Sentiment Analysis Engines: Custom-trained models for detecting customer emotion in real-time.
  • Voice AI & Tone Matching: Uses acoustic analysis and intent modeling to detect speaker tone and suggest adaptive responses.

4. Database & Storage

  • PostgreSQL: For structured user and CRM data.
  • MongoDB: For unstructured communication data like chat histories and AI transcripts.
  • Amazon S3: For secure voice recording and media file storage.

Cloud Hosting and Deployment

Yobi is hosted on Amazon Web Services (AWS), leveraging a variety of managed services to ensure global uptime, scalability, and compliance:

AWS ServicePurpose
Amazon EC2 / ECS / LambdaFor compute-intensive microservices and AI workloads.
Amazon RDS (PostgreSQL)Structured database for transactional data.
Amazon S3Storage of voice, images, and documents.
Amazon CloudFrontCDN for fast global delivery of media and static assets.
Amazon Route 53DNS and traffic routing.
Amazon Cognito / IAMSecure authentication, role-based access control.
Amazon Translate & Polly (optional)For multi-language support and text-to-speech features.

Key Offerings of Yobi

Yobi integrates AI, omnichannel messaging, and CRM in a streamlined platform. Its key offerings include:

Omnichannel Messaging Hub

  • Integrates SMS, iMessage, Facebook Messenger, Instagram, WhatsApp, Slack, and email into a single unified inbox.
  • Enables seamless switching between channels without losing context.

AI Voice Assistant & Call Transcription

  • Records and transcribes calls in real-time using Whisper AI.
  • Provides AI-generated call summaries, highlights, and action items.
  • Detects tone, urgency, and intent from voice conversations.

Conversation Intelligence

  • AI models generate response suggestions, highlight customer sentiment, and provide follow-up recommendations.
  • Real-time conversation scoring and coaching for sales and support teams.

CRM Capabilities

  • Built-in lightweight CRM to manage contacts, track interactions, and set reminders or follow-ups.
  • Integrates with Salesforce, HubSpot, and other external CRMs via API.

Team Collaboration Tools

  • Shared inboxes, internal comments, tagging, and assignments for better team alignment.
  • Custom role permissions and audit trails for larger teams.

Multilingual Support

  • Translates customer conversations in real-time across supported languages.
  • AI summaries are localized for global teams.

Mobile and Desktop Apps

  • Native mobile apps (iOS/Android via Flutter).
  • Web dashboard with full functionality and responsive layout.

Yobi is redefining how teams manage customer communications by integrating AI, CRM, and omnichannel messaging into a singular platform. With cloud-native hosting on AWS, integration of cutting-edge AI tools like GPT-4 and Whisper, and strong focus on real-time collaboration, Yobi is a forward-looking tool for modern customer engagement.

Yobi – Expert AI Agents Made Simple